CVE-2026-84462 Details
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, a security filter that protects Zammad's AI Agent configuration can be bypassed by entering specially crafted text into one of an AI Agent's fields. An administrator with permission to create or edit AI Agents could exploit this to run arbitrary commands on the server that hosts Zammad, potentially reading, modifying, or destroying all data stored on that server. No interaction from other users is needed; the malicious code runs automatically the next time the affected AI Agent processes a ticket. This issue is fixed in version 7.1.2.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No CVSS 3.x data is available for this CVE.
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Sep 25, 2026References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-1336 | Improper Neutralization of Special Elements Used in a Template Engine | [email protected] |
| CWE-20 | Improper Input Validation | [email protected] |
| CWE-94 | Improper Control of Generation of Code ('Code Injection') | [email protected] |
Affected Products
No affected product data is available for this CVE.
Change History
2 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Sep 25, 2026 | CVE Modified | CISA-ADP |
| Sep 25, 2026 | New CVE Received | [email protected] |