CVE-2026-48811 Details
Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.221, FreeScout allows a non-admin user to permanently delete an internal note (private thread) from any conversation, even after that user's access to the mailbox containing the conversation has been revoked. The ThreadPolicy::delete authorization policy does not verify mailbox membership, so a former team member retains destructive write access to notes they created. This vulnerability is fixed in 1.8.221.
A vulnerability in FreeScout prior to version 1.8.221 allows non-admin users to permanently delete internal notes from conversations, even after their access to the relevant mailbox has been revoked. The issue arises because the deletion authorization policy does not check mailbox membership, enabling former team members to delete notes they created. This flaw can lead to unauthorized tampering with conversation records and permanent data loss.
Users are advised to update FreeScout to version 1.8.221 or later.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
Volerion
Assessed May 29, 2026CISA-ADP
Assessed Jun 1, 2026References to Advisories, Solutions, and Tools
By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.
| URL | Source(s) | Tag(s) |
|---|---|---|
| https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9vx8-gx3p-9mh6 | CISA-ADP | AdvisoryExploitRemedyVendor |
| https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-9vx8-gx3p-9mh6 | [email protected] | AdvisoryExploitRemedyVendor |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-862 | Missing Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| FreeScout | < 1.8.221 (semver) |
CPE
Remediation
| |
Change History
5 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jul 22, 2026 | CVE Translated | [email protected] |
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jun 1, 2026 | CVE Modified | CISA-ADP |
| May 29, 2026 | New CVE Received | [email protected] |
Volerion