CVE-2026-48210 Details
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
A vulnerability in OTRS version 2026.3.1 arises from an improper default configuration that automatically applies the 'Is visible for customer' flag to ticket article forwarding actions. This default setting prevents users from disabling the flag through the user interface, resulting in the unintended disclosure of internal ticket information to the External Frontend.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Jun 1, 2026References to Advisories, Solutions, and Tools
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| URL | Source(s) | Tag(s) |
|---|---|---|
| https://otrs.com/release-notes/otrs-security-advisory-2026-09/ | [email protected] | MitigationVendor Advisory |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-200 | Exposure of Sensitive Information to an Unauthorized Actor | [email protected] |
| CWE-269 | Improper Privilege Management | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| otrs otrs | 2026.3.1 |
CPE
Remediation
| |
Change History
5 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jul 22, 2026 | CVE Translated | [email protected] |
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jun 15, 2026 | Initial Analysis | [email protected] |
| May 31, 2026 | New CVE Received | [email protected] |