CVE-2026-48209 Details
Description
An improper neutralization of user-controllable input in OTRS or ((OTRS)) Community Edition ticket handling allows authenticated attackers to perform reflected cross-site scripting (XSS) attacks via crafted request parameters associated with ticket actions. By injecting malicious JavaScript into manipulated request URLs, attackers can execute arbitrary script code in the context of an authenticated agent session when the crafted link is opened. This issue affects OTRS: * 7.0.x Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
A reflected cross-site scripting vulnerability has been identified in OTRS and OTRS Community Edition ticket handling. This issue allows authenticated attackers to inject malicious JavaScript into request parameters related to ticket actions. When the crafted link is opened, the injected script executes in the context of the authenticated agent session. This vulnerability affects OTRS version 7.0.x, and OTRS Community Edition versions 6.x and earlier are also vulnerable. Additionally, products based on OTRS Community Edition are likely affected.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Jun 1, 2026References to Advisories, Solutions, and Tools
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| URL | Source(s) | Tag(s) |
|---|---|---|
| https://otrs.com/release-notes/otrs-security-advisory-2026-08/ | [email protected] | Vendor Advisory |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-116 | Improper Encoding or Escaping of Output | [email protected] |
| CWE-79 | Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| otrs otrs | <= 6.0.32 >= 7.0.0, <= 7.0.49 |
CPE
Remediation
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Change History
5 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jul 22, 2026 | CVE Translated | [email protected] |
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jun 15, 2026 | Initial Analysis | [email protected] |
| Jun 1, 2026 | New CVE Received | [email protected] |