CVE-2026-4654 Details
Description
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
A vulnerability allowing Insecure Direct Object Reference (IDOR) has been identified in the Awesome Support WordPress HelpDesk & Support Plugin, affecting versions through 6.3.7. The issue arises in the 'wpas_get_ticket_replies_ajax()' function, which does not properly verify if the authenticated user has the right to view the requested ticket. This flaw enables authenticated users with subscriber-level access or higher to access sensitive information from all support tickets by manipulating the 'ticket_id' parameter.
Users are advised to update the Awesome Support WordPress Plugin to version 6.3.8 or later.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
Volerion
Assessed Apr 8, 2026CISA-ADP
Assessed Apr 8, 2026References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-639 | Authorization Bypass Through User-Controlled Key | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| Awesome Support | <= 6.3.7 (semver) |
CPE
Remediation
| |
Change History
4 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jul 25, 2026 | CVE Translated | [email protected] |
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Apr 8, 2026 | New CVE Received | [email protected] |
Volerion