CVE-2026-41189 Details
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through `ThreadPolicy::edit()`, which checks mailbox access but does not apply the assigned-only restriction from `ConversationPolicy`. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.
A vulnerability exists in FreeScout prior to version 1.8.215, allowing users to edit customer-authored threads in conversations they cannot view. This issue arises because the `ThreadPolicy::edit()` method checks mailbox access but fails to enforce the assigned-only restriction from `ConversationPolicy`. As a result, a user can load and modify threads within hidden conversations.
Users should update FreeScout to version 1.8.215 or later, where this vulnerability has been fixed.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
Volerion
Assessed Apr 21, 2026CISA-ADP
Assessed Apr 21, 2026References to Advisories, Solutions, and Tools
By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.
| URL | Source(s) | Tag(s) |
|---|---|---|
| https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9 | [email protected] | Source CodeVendor |
| https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215 | [email protected] | Release NotesVendor |
| https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj | [email protected] | AdvisoryExploitRemedyVendor |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-863 | Incorrect Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| FreeScout | < 1.8.215 (semver) |
CPE
Remediation
| |
Change History
3 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Apr 21, 2026 | New CVE Received | [email protected] |
Volerion