CVE-2026-40592 Details
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.
A vulnerability in FreeScout's undo-send feature allows agents in a shared mailbox to recall replies sent by their peers. The issue exists in versions prior to 1.8.214. The undo-send route only checks if a user can view a conversation, without verifying if they authored the reply. This flaw enables one agent to undo another's response within a 15-second window.
Users can update to FreeScout version 1.8.214 or later, where this vulnerability has been fixed.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
Volerion
Assessed Apr 21, 2026CISA-ADP
Assessed Apr 21, 2026References to Advisories, Solutions, and Tools
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| URL | Source(s) | Tag(s) |
|---|---|---|
| https://github.com/freescout-help-desk/freescout/commit/c779afdda86fa00a4b85779e034bbfd9ce20c76d | [email protected] | Source CodeVendor |
| https://github.com/freescout-help-desk/freescout/releases/tag/1.8.214 | [email protected] | Release NotesVendor |
| https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-674v-r6xp-mvp6 | [email protected] | AdvisoryExploitRemedyVendor |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-862 | Missing Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| FreeScout | < 1.8.214 (semver) |
CPE
Remediation
| |
Change History
3 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Apr 21, 2026 | New CVE Received | [email protected] |
Volerion