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CVE-2026-118046 Details

ANALYZED

This CVE record has been analyzed and enriched by NVDAPI.com as an independent party.

Description

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Stored DOM-Based Cross-Site Scripting via the 'jsticket_message' parameter in all versions up to, and including, 5.0.2 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with subscriber-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page. The payload fires specifically when an administrator or agent opens the affected ticket and the page initializes VenoBox, which reads the browser-decoded data-title attribute and passes it to jQuery .html(), making routine ticket review the trigger condition.

Metrics

CVSS 3.x Severity and Vector Strings:

VolerionCVSS-B:8.7 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:H/I:H/A:N

CNA: [email protected]CVSS-B:6.4 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://downloads.wordpress.org/plugin/js-support-ticket.5.0.3.zip	[email protected]	Broken LinkVendor
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/5.0.2/includes/js/venobox.js#L716	[email protected]	Permission RequiredSource CodeVendor
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/5.0.2/modules/jssupportticket/model.php#L1650	[email protected]	Permission RequiredSource CodeVendor
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/5.0.2/modules/ticket/controller.php#L274	[email protected]	Source CodeVendor
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/5.0.2/modules/ticket/model.php#L1538	[email protected]	Source CodeVendor
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/5.0.2/modules/ticket/tpls/admin_ticketdetail.php#L2160	[email protected]	Source CodeVendor
https://www.wordfence.com/threat-intel/vulnerabilities/id/17f4961c-394b-46dc-b228-14ce81c92009?source=cve	[email protected]	AdvisoryBundleRemedy

see all 7 references

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-79	Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')	[email protected]

Affected Products

Product	Versions
JS Help Desk	<= 5.0.2 (semver)
CPE No CPEs found in CPE dictionary for this product. Remediation Upgrade: 5.0.3moderate effort

Change History

2 change records found show changes

Date	Action	Recorded By
Nov 7, 2026	CVE Modified	CISA-ADP
Nov 7, 2026	New CVE Received	[email protected]