Not a U.S. government website. NDD is an independent vulnerability database by Volerion and is not affiliated with or endorsed by NIST or NVD.

CVE-2026-103985 Details

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.

Metrics

CVSS 3.x Severity and Vector Strings:

CNA: [email protected]CVSS-B:7.1 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:N

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.

URL	Source(s)	Tag(s)
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc	CISA-ADP
https://github.com/freescout-help-desk/freescout/commit/83030464eec3c03712ad988b81f069b372c45399	[email protected]
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.231	[email protected]
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-m4hc-rc98-38jc	[email protected]

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-269	Improper Privilege Management	[email protected]
CWE-284	Improper Access Control	[email protected]

Affected Products

No affected product data is available for this CVE.

Change History

2 change records found show changes

Date	Action	Recorded By
Nov 6, 2026	CVE Modified	CISA-ADP
Nov 6, 2026	New CVE Received	[email protected]