CVE-2025-48475 Details
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.
A vulnerability exists in FreeScout versions prior to 1.8.180, where the system fails to properly verify which clients an authorized user can view and edit. This oversight allows users without access to any mailboxes or conversations to manipulate client information. Although the application includes a setting to limit client visibility, this vulnerability arises because the setting is not enforced in the affected scenarios.
Users can update to FreeScout version 1.8.180 or later, where this vulnerability has been patched.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed May 29, 2025References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-863 | Incorrect Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| freescout freescout | < 1.8.180 |
CPE
Remediation
| |
Change History
4 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jul 2, 2025 | Initial Analysis | [email protected] |
| May 29, 2025 | New CVE Received | [email protected] |