CVE-2025-48473 Details
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
A vulnerability in FreeScout prior to version 1.8.179 allows users to access messages from other conversations or mailboxes without proper authorization. This issue arises when a conversation is created from a message in another conversation, as there is no verification of the user's permission to view the message. The 'show_only_assigned_conversations' setting, which controls access to conversations, is also not enforced. As a result, users can view arbitrary messages they should not have access to.
Users should update to FreeScout version 1.8.179 or later, where this vulnerability has been patched.
Metrics
CVSS 4.0 Severity and Vector Strings:
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed May 29, 2025References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-863 | Incorrect Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| freescout freescout | < 1.8.179 |
CPE
Remediation
| |
Change History
4 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jul 11, 2025 | Initial Analysis | [email protected] |
| May 29, 2025 | New CVE Received | [email protected] |