CVE-2025-2776 Details
Description
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.
A vulnerability allowing unauthenticated XML External Entity (XXE) injection has been identified in SysAid On-Prem versions through 23.3.40. This vulnerability exists in the Server URL processing functionality and can be exploited to take over administrator accounts by leaking plaintext passwords, which are then used to gain administrative access. The XXE vulnerability can also be chained with a separate OS command injection vulnerability, allowing for remote code execution as the SYSTEM user.
Users are advised to upgrade to SysAid On-Prem version 24.4.60 or later, where this vulnerability has been patched.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Jul 22, 2025References to Advisories, Solutions, and Tools
By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.
| URL | Source(s) | Tag(s) |
|---|---|---|
| https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2025-2776 | CISA-ADP | US Government Resource |
| https://documentation.sysaid.com/docs/24-40-60 | [email protected] | Release Notes |
| https://labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/ | [email protected] | ExploitThird Party Advisory |
This CVE is in CISA's Known Exploited Vulnerabilities Catalog
Reference CISA's BOD 22-01 and Known Exploited Vulnerabilities Catalog for further guidance and requirements.
| Vulnerability Name | Date Added | Due Date | Required Action |
|---|---|---|---|
| SysAid On-Prem Improper Restriction of XML External Entity Reference Vulnerability | Jul 22, 2025 | Aug 12, 2025 | Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-611 | Improper Restriction of XML External Entity Reference | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| sysaid sysaid | <= 23.3.40 |
CPE
Remediation
| |
Change History
9 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Oct 27, 2025 | Modified Analysis | [email protected] |
| Oct 21, 2025 | CVE Modified | CISA-ADP |
| Oct 21, 2025 | CVE Modified | CISA-ADP |
| Oct 21, 2025 | CVE Modified | CISA-ADP |
| Jul 23, 2025 | CVE CISA KEV Update | Cybersecurity and Infrastructure Security Agency (CISA) U.S. Civilian Government |
| Jun 27, 2025 | Initial Analysis | [email protected] |
| May 7, 2025 | New CVE Received | [email protected] |