CVE-2025-12023 Details
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the eh_crm_restore_data() function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore tickets.
A vulnerability exists in the ELEX WordPress HelpDesk & Customer Ticketing System plugin, affecting all versions through 3.3.1. The issue arises from a lack of proper capability checks in the eh_crm_restore_data() function, allowing authenticated users with Subscriber-level access and above to restore tickets. This unauthorized data modification could lead to potential misuse of the ticketing system.
Users are advised to update the plugin to version 3.3.2 or a newer patched version.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Nov 21, 2025References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-862 | Missing Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| elula wsdesk | < 3.3.2 |
CPE
Remediation
| |
Change History
4 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Dec 3, 2025 | Initial Analysis | [email protected] |
| Nov 21, 2025 | New CVE Received | [email protected] |