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VULNERABILITIES

CVE-2024-57728 Details

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:7.2 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
CNA: CISA-ADPCVSS-B:7.2 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.

URLSource(s)Tag(s)
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 CISA-ADPUS Government Resource
https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/ CISA-ADPTechnical Description
https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce CISA-ADPThird Party Advisory
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier [email protected]Vendor Advisory
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ [email protected]Third Party Advisory

This CVE is in CISA's Known Exploited Vulnerabilities Catalog

Reference CISA's BOD 22-01 and Known Exploited Vulnerabilities Catalog for further guidance and requirements.

Vulnerability NameDate AddedDue DateRequired Action
SimpleHelp Path Traversal VulnerabilityApr 24, 2026May 8, 2026Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Weakness Enumeration

CWE-IDCWE NameSource
CWE-59Improper Link Resolution Before File Access ('Link Following')[email protected]
CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')CISA-ADP

Affected Products

ProductVersions
simple-help simplehelp
< 5.5.8

CPE

  • cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*

Remediation

  • No remediation found in references.

Change History

8 change records found show changes

QUICK INFO

CVE Dictionary Entry:
CVE-2024-57728
NVD Published Date:
Jan 15, 2025
NVD Last Modified:
Jun 17, 2026
Source:
[email protected]