Not a U.S. government website. NDD is an independent vulnerability database by Volerion and is not affiliated with or endorsed by NIST or NVD.
VOLERION
Volerion Security Research

NOT DEFERRED DATABASE

VULNERABILITIES

CVE-2024-57727 Details

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:7.5 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
CNA: CISA-ADPCVSS-B:9.1 CRITICALVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.

URLSource(s)Tag(s)
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 CISA-ADPUS Government Resource
https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier [email protected]Release Notes
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/ [email protected]Third Party Advisory

This CVE is in CISA's Known Exploited Vulnerabilities Catalog

Reference CISA's BOD 22-01 and Known Exploited Vulnerabilities Catalog for further guidance and requirements.

Vulnerability NameDate AddedDue DateRequired Action
SimpleHelp Path Traversal VulnerabilityFeb 13, 2025Mar 6, 2025Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Weakness Enumeration

CWE-IDCWE NameSource
CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')[email protected]
CWE-22Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')CISA-ADP

Affected Products

ProductVersions
simple-help simplehelp
< 5.5.8

CPE

  • cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*

Remediation

  • No remediation found in references.

Change History

14 change records found show changes

QUICK INFO

CVE Dictionary Entry:
CVE-2024-57727
NVD Published Date:
Jan 15, 2025
NVD Last Modified:
Aug 4, 2026
Source:
[email protected]
CVE-2024-57727 Details - Not Deferred