CVE-2024-57726 Details
Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
A vulnerability in SimpleHelp remote support software versions 5.5.7 and prior allows low-privilege technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role. The vulnerability arises from missing backend authorization checks on certain admin functions, enabling technicians to promote themselves to admin through a crafted sequence of network calls. Once elevated to admin, a technician could exploit other vulnerabilities to compromise the SimpleHelp server and connected client machines.
Users are advised to upgrade to SimpleHelp versions 5.5.8, 5.4.10, or 5.3.9. Instructions for applying the patch are available on the SimpleHelp website.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Apr 23, 2026References to Advisories, Solutions, and Tools
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This CVE is in CISA's Known Exploited Vulnerabilities Catalog
Reference CISA's BOD 22-01 and Known Exploited Vulnerabilities Catalog for further guidance and requirements.
| Vulnerability Name | Date Added | Due Date | Required Action |
|---|---|---|---|
| SimpleHelp Missing Authorization Vulnerability | Apr 24, 2026 | May 8, 2026 | Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable. |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| NVD-CWE-noinfo | Insufficient Information to Classify Weakness | [email protected] |
| CWE-862 | Missing Authorization | CISA-ADP |
Affected Products
| Product | Versions |
|---|---|
| simple-help simplehelp | < 5.5.8 |
CPE
Remediation
| |
Change History
9 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Jun 17, 2026 | CVE Modified | [email protected] |
| Apr 24, 2026 | Modified Analysis | [email protected] |
| Apr 24, 2026 | CVE CISA KEV Update | Cybersecurity and Infrastructure Security Agency (CISA) U.S. Civilian Government |
| Apr 24, 2026 | CVE Modified | CISA-ADP |
| Jan 31, 2025 | CVE Modified | CISA-ADP |
| Jan 22, 2025 | Reanalysis | [email protected] |
| Jan 16, 2025 | Initial Analysis | [email protected] |
| Jan 15, 2025 | New CVE Received | [email protected] |