CVE-2024-28989 Details
Description
SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.
A vulnerability exists in SolarWinds Web Help Desk due to a hardcoded cryptographic key, which could lead to the unauthorized disclosure of sensitive information from the application. This issue affects Web Help Desk versions prior to 12.8.5.
Users can upgrade to SolarWinds Web Help Desk version 12.8.5, which addresses this vulnerability by removing the hardcoded key and enhancing database communication security. Instructions for upgrading are available in the Web Help Desk Installation and Upgrade Guide.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
CISA-ADP
Assessed Feb 11, 2025References to Advisories, Solutions, and Tools
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Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-798 | Use of Hard-coded Credentials | [email protected] |
| CWE-321 | Use of Hard-coded Cryptographic Key | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| solarwinds web help desk | < 12.8.5 |
CPE
Remediation
| |
Change History
4 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Jun 17, 2026 | CVE Modified | CISA-ADP |
| Feb 25, 2025 | Initial Analysis | [email protected] |
| Feb 11, 2025 | New CVE Received | [email protected] |