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CVE-2024-23792 Details

Description

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:6.5 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

CNA: [email protected]CVSS-B:5.3 MEDIUMVector:CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://otrs.com/release-notes/otrs-security-advisory-2024-03/	CVE	Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2024-03/	[email protected]	Vendor Advisory

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-287	Improper Authentication	[email protected]
CWE-287	Improper Authentication	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 7.0.0, < 7.0.49 >= 8.0.0, < 2024.1.1
CPE cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.

Change History

6 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Jun 17, 2026	CVE Modified	CISA-ADP
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Feb 2, 2024	Initial Analysis	[email protected]
Jan 29, 2024	New CVE Received	[email protected]