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CVE-2021-21436 Details

Description

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:4.3 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

CNA: [email protected]CVSS-B:3.5 LOWVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://otrs.com/release-notes/otrs-security-advisory-2021-04/	CVE	Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-04/	[email protected]	Vendor Advisory

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-276	Incorrect Default Permissions	[email protected]
CWE-264	Permissions, Privileges, and Access Controls	[email protected]

Affected Products

Product	Versions
otrs cis in customer frontend	>= 7.0.0, <= 7.0.14
CPE cpe:2.3:a:otrs:cis_in_customer_frontend:::::::: Remediation No remediation found in references.

Change History

4 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Feb 10, 2021	Initial Analysis	[email protected]