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CVE-2020-1779 Details

Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:4.9 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N

CNA: [email protected]CVSS-B:4.3 MEDIUMVector:CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://otrs.com/release-notes/otrs-security-advisory-2020-17/	CVE	Broken Link
https://otrs.com/release-notes/otrs-security-advisory-2020-17/	[email protected]	Broken Link

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-200	Exposure of Sensitive Information to an Unauthorized Actor	[email protected]
CWE-200	Exposure of Sensitive Information to an Unauthorized Actor	[email protected]

Affected Products

Product	Versions
otrs ticket forms	>= 6.0.0, <= 6.0.40 >= 7.0.0, <= 7.0.29 >= 8.0.0, <= 8.0.3
CPE cpe:2.3:a:otrs:ticket_forms:::::::: Remediation No remediation found in references.

Change History

5 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Oct 19, 2021	Reanalysis	[email protected]
Feb 9, 2021	Initial Analysis	[email protected]