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CVE-2020-1777 Details

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:5.3 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

CNA: [email protected]CVSS-B:4.3 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://otrs.com/release-notes/otrs-security-advisory-2020-15/	CVE	Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-15/	[email protected]	Vendor Advisory

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-200	Exposure of Sensitive Information to an Unauthorized Actor	[email protected]
CWE-200	Exposure of Sensitive Information to an Unauthorized Actor	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 7.0.0, <= 7.0.21 >= 8.0.0, <= 8.0.6
CPE cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.

Change History

5 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Oct 19, 2021	Reanalysis	[email protected]
Oct 21, 2020	Initial Analysis	[email protected]