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CVE-2020-1768 Details

Description

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:5.4 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L

CNA: [email protected]CVSS-B:5.4 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
https://otrs.com/release-notes/otrs-security-advisory-2020-04/	CVE	Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-04/	[email protected]	Vendor Advisory

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-613	Insufficient Session Expiration	[email protected]
CWE-613	Insufficient Session Expiration	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 7.0.0, <= 7.0.14
CPE cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.

Change History

4 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Feb 11, 2020	Initial Analysis	[email protected]