CVE-2020-11463 Details
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.
Metrics
CVSS 4.0 Severity and Vector Strings:
No CVSS 4.0 data is available for this CVE.
CVSS 3.x Severity and Vector Strings:
No data available for CVSS Version 2.0 on this CVE.
No SSVC data is available for this CVE.
References to Advisories, Solutions, and Tools
By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.
| URL | Source(s) | Tag(s) |
|---|---|---|
| https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ | CVE | ExploitThird Party Advisory |
| https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 | CVE | Release NotesVendor Advisory |
| https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update | CVE | Release NotesVendor Advisory |
| https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ | [email protected] | ExploitThird Party Advisory |
| https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 | [email protected] | Release NotesVendor Advisory |
| https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update | [email protected] | Release NotesVendor Advisory |
Weakness Enumeration
| CWE-ID | CWE Name | Source |
|---|---|---|
| CWE-862 | Missing Authorization | [email protected] |
Affected Products
| Product | Versions |
|---|---|
| deskpro deskpro | < 2019.8.0 |
CPE
Remediation
| |
Change History
5 change records found show changes
| Date | Action | Recorded By |
|---|---|---|
| Jun 17, 2026 | CVE Modified | [email protected] |
| Nov 21, 2024 | CVE Modified | CVE |
| May 14, 2024 | CVE Modified | [email protected] |
| Jul 21, 2021 | CWE Remap | [email protected] |
| Apr 3, 2020 | Initial Analysis | [email protected] |