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VULNERABILITIES

CVE-2019-18179 Details

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Metrics

References to Advisories, Solutions, and Tools

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URLSource(s)Tag(s)
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html CVEMailing ListThird Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html CVEMailing ListThird Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html CVEMailing ListThird Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ CVEPatchVendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html CVEMailing ListThird Party Advisory

see all 12 references

Weakness Enumeration

CWE-IDCWE NameSource
NVD-CWE-noinfoInsufficient Information to Classify Weakness[email protected]

Affected Products

ProductVersions
otrs otrs
>= 5.0.0, <= 5.0.38
>= 6.0.0, <= 6.0.23
>= 7.0.0, <= 7.0.12

CPE

  • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
  • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

Remediation

  • No remediation found in references.
debian debian linux
8.0

CPE

  • cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

Remediation

  • No remediation found in references.
opensuse backports sle
15.0 -
15.0 sp1
15.0 sp2

CPE

  • cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*
  • cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*
  • cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*

Remediation

  • No remediation found in references.
opensuse leap
15.1
15.2

CPE

  • cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*
  • cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*

Remediation

  • No remediation found in references.

Change History

10 change records found show changes

QUICK INFO

CVE Dictionary Entry:
CVE-2019-18179
NVD Published Date:
Jan 6, 2020
NVD Last Modified:
Jun 17, 2026
Source:
[email protected]