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CVE-2019-14994 Details

Description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:7.5 HIGHVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.html	CVE	Third Party AdvisoryVDB Entry
https://jira.atlassian.com/browse/JSDSERVER-6517	CVE	Issue TrackingVendor Advisory
https://samcurry.net/analysis-of-cve-2019-14994/	CVE	Broken Link
https://seclists.org/bugtraq/2019/Sep/39	CVE	Mailing ListThird Party Advisory
http://packetstormsecurity.com/files/154574/Jira-Service-Desk-Server-And-Data-Center-Path-Traversal.html	[email protected]	Third Party AdvisoryVDB Entry
https://jira.atlassian.com/browse/JSDSERVER-6517	[email protected]	Issue TrackingVendor Advisory
https://samcurry.net/analysis-of-cve-2019-14994/	[email protected]	Broken Link
https://seclists.org/bugtraq/2019/Sep/39	[email protected]	Mailing ListThird Party Advisory

see all 8 references

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-22	Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')	[email protected]

Affected Products

Product	Versions
atlassian jira service desk	< 3.9.16 >= 3.10.0, < 3.16.8 >= 4.0.0, < 4.1.3 >= 4.2.0, < 4.2.5 >= 4.3.0, < 4.3.4
CPE cpe:2.3:a:atlassian:jira_service_desk:::::data_center:::* cpe:2.3:a:atlassian:jira_service_desk:::::server:::* cpe:2.3:a:atlassian:jira_service_desk:4.4.0::::data_center::: cpe:2.3:a:atlassian:jira_service_desk:4.4.0::::server::: Remediation No remediation found in references.

Change History

8 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Nov 14, 2019	Modified Analysis	[email protected]
Sep 26, 2019	CVE Modified	[email protected]
Sep 23, 2019	CVE Modified	[email protected]
Sep 23, 2019	CVE Modified	[email protected]
Sep 19, 2019	Initial Analysis	[email protected]