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CVE-2019-13458 Details

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:6.5 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CNA: [email protected]CVSS-B:2.7 LOWVector:CVSS:3.0/AV:N/AC:L/PR:H/UI:N/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	CVE	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	CVE	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	CVE	Broken Link
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/	CVE	PatchVendor Advisory
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html	CVE	Mailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	CVE
https://www.otrs.com/category/release-and-security-notes-en/	CVE	Release Notes
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	[email protected]	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	[email protected]	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	[email protected]	Broken Link
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/	[email protected]	PatchVendor Advisory
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html	[email protected]	Mailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	[email protected]
https://www.otrs.com/category/release-and-security-notes-en/	[email protected]	Release Notes

see all 14 references

Weakness Enumeration

CWE-ID	CWE Name	Source
NVD-CWE-noinfo	Insufficient Information to Classify Weakness	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 5.0.0, <= 5.0.36 >= 6.0.0, <= 6.0.19 >= 7.0.0, <= 7.0.8
CPE cpe:2.3:a:otrs:otrs:::::community:::* cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.
debian debian linux	8.0
CPE cpe:2.3:o:debian:debian_linux:8.0:::::::* Remediation No remediation found in references.

Change History

11 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Aug 31, 2023	CVE Modified	[email protected]
Jan 20, 2023	Modified Analysis	[email protected]
Sep 23, 2020	CVE Modified	[email protected]
Sep 20, 2020	CVE Modified	[email protected]
Aug 24, 2020	CWE Remap	[email protected]
Apr 25, 2020	CVE Modified	[email protected]
Oct 9, 2019	CVE Modified	[email protected]
Aug 29, 2019	Initial Analysis	[email protected]