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CVE-2019-12497 Details

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:5.3 MEDIUMVector:CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

References to Advisories, Solutions, and Tools

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URL	Source(s)	Tag(s)
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	CVE	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	CVE	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	CVE	Broken Link
https://community.otrs.com/category/security-advisories-en/	CVE	Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html	CVE	Mailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	CVE
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	[email protected]	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	[email protected]	Broken Link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	[email protected]	Broken Link
https://community.otrs.com/category/security-advisories-en/	[email protected]	Vendor Advisory
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html	[email protected]	Mailing ListThird Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	[email protected]

see all 12 references

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-200	Exposure of Sensitive Information to an Unauthorized Actor	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 5.0.0, <= 5.0.36 >= 6.0.0, <= 6.0.19 >= 7.0.0, <= 7.0.8
CPE cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.
debian debian linux	8.0
CPE cpe:2.3:o:debian:debian_linux:8.0:::::::* Remediation No remediation found in references.

Change History

9 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Aug 31, 2023	CVE Modified	[email protected]
Jan 20, 2023	Modified Analysis	[email protected]
Sep 23, 2020	CVE Modified	[email protected]
Sep 20, 2020	CVE Modified	[email protected]
Apr 25, 2020	CVE Modified	[email protected]
Jun 18, 2019	Initial Analysis	[email protected]