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CVE-2017-9324 Details

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Metrics

CVSS 3.x Severity and Vector Strings:

NIST: [email protected]CVSS-B:8.8 HIGHVector:CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

References to Advisories, Solutions, and Tools

By selecting these links, you will be leaving this site. These are references gathered from the official CVE record and are not endorsed by Volerion.

URL	Source(s)	Tag(s)
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	CVE	Mailing ListThird Party AdvisoryVDB Entry
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	CVE	Vendor Advisory
http://www.debian.org/security/2017/dsa-3876	CVE	Third Party Advisory
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	[email protected]	Mailing ListThird Party AdvisoryVDB Entry
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/	[email protected]	Vendor Advisory
http://www.debian.org/security/2017/dsa-3876	[email protected]	Third Party Advisory

see all 6 references

Weakness Enumeration

CWE-ID	CWE Name	Source
CWE-269	Improper Privilege Management	[email protected]

Affected Products

Product	Versions
otrs otrs	>= 3.3.0, <= 3.3.16 >= 4.0.0, <= 4.0.23 >= 5.0.0, <= 5.0.19
CPE cpe:2.3:a:otrs:otrs:::::::: Remediation No remediation found in references.
debian debian linux	8.0 9.0
CPE cpe:2.3:o:debian:debian_linux:8.0:::::::* cpe:2.3:o:debian:debian_linux:9.0:::::::* Remediation No remediation found in references.

Change History

8 change records found show changes

Date	Action	Recorded By
Jun 17, 2026	CVE Modified	[email protected]
May 13, 2026	CVE Status Change	[email protected]
Nov 21, 2024	CVE Modified	CVE
May 14, 2024	CVE Modified	[email protected]
Oct 3, 2019	CWE Remap	[email protected]
Mar 20, 2019	Modified Analysis	[email protected]
Nov 4, 2017	CVE Modified	[email protected]
Jun 22, 2017	Initial Analysis	[email protected]